Privacy & GDPR Policy

Firstly we would like to make you aware that our website use the highest level of https green bar true EV SSL security to protect all the data that is transmitted across it.
GeoTrust EV SSL CA - G4, SANs: DirName: CN = SymantecPKI-1-538, Signature Algorithm: sha256WithRSAEncryption
Issuer: GeoTrust Primary Certification Authority. We would also like to tell you that we NEVER, share, sell, swap, or exchnage any info of yours that you may have entered on ou rwebsite with any other companies.

What is this Privacy Policy for?

This privacy policy is for any of our websites www.hivis.co.uk and served by Elite Industrial Supplies Ltd, trading online as www.hivis.co.uk and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way any of our websites processes, stores and protects user data and information will also be detailed within this policy.

The Website
any of our websites and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. any of our website comply to all UK national laws and requirements for user privacy.

Use of Cookies
any of our websites uses cookies to better the users experience while visiting the website. Where applicable any of our websites uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within any of our websites.
Users are advised that if they wish to deny the use and saving of cookies from any of our websites on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from any of our websites and its external serving vendors.

any of our websites uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your computers hard drive by external vendors when any of our websites uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication
Users contacting any of our websites and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. PLEASE SEE UPDATED GDPR POLICY BELOW. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
any of our websites and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Our GDPR Policy
Our beliefs regarding user privacy and data protection

    User privacy and data protection are important to us
    We will only be collect and process your data when absolutely necessary
    We dont spam, ever !
    Also we wont sell transfer or loan your data to any other company.

    Relevant legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

    UK Data Protection Act 1988 (DPA)
    EU Cookie Compliance 2012
    EU General Data Protection Regulation 2018 (GDPR)
   

This site’s compliance with the above legislation.

Personal information that this website collects and why we collect it

This website collects and uses personal information for the following reasons:
Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, ip address,  internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you.

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website and may decrease your user experience and disable some features of ourt website..

NOTE: You should avoid entering personally identifiable information to the actual comment fields which are the fields you will see that ask you for any print comments or remarks, or extra notes on our website. At any time you can request us to delete ALL of your data, * please be aware that us doing so woud mean you will no longer be able to " re order" previous orders or checkout as quickly, as it would mean you need to re register, or re enter your details each time you visit us.

Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page or an email link like this one, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS  (sometimes known as SSL) meaning that the email content is encrypted.

Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be used to send you offers and information from us, again these emails are TLS encrypted. Also we may use the services of a 3rd party email newletter such as "mailchimp"

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter. You can request removal from any of our mailing lists, computer systems or our 3rd party at any time, via email or telephone. Please bear in mind that if we remove your data it will be gone forever thus meaning you would have to supply any relevant details each time we work together.

Our website servers

This website is hosted by EUKHOST within a UK data centre located in Maidnehead, Reding, Nottingham and Manchester.

Some of the data centre’s more notable security features are as follows:

    
    Anti-intruder shielded external windows and doors
    Proximity access locks on all external and internal doors
    Server cabinets have locked doors (no open racks)
    Perimeter and internal IP CCTV system monitored 24×7
    24×7 on-site security guards with static and mobile patrols
    All on-site personnel are security vetted to BS7858 standard
    Only authorised security cleared staff are allowed into the facility

All of our websites trafiic is secured using HTTPS protocols and is Trusted green bar EV seal which is the same standard as banks.


We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.


The data controller of this website is: Elite Industrial Supplies Limited a UK Private limited Company with company number: 04143773 this is our company. Tel 01744 814004
The Data controller within our company is the ISO Auditor of our company, contact details can be any of our comapny website email addresses.
We recommend you visit this website page regularly in case any information changes.

_________________________________________

Email Newsletter
any of our websites operates an email newsletter program, used to inform subscribers about products and services supplied by any of our websites. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates any of our websites. Under the Data Protection Act 1998, you may request a copy of personal information held about you by any of our websites's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by any of our websites or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links
Although any of our websites only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout any of our websites. (External links are clickable text / banner / image links to other websites, similar to; Folded Book Art or Used Model Trains For Sale.)

The owners of any of our websites cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and any of our websites and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links
any of our websites may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from any of our websites. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and any of our websites and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms
Communication, engagement and actions taken through external social media platforms that any of our websites and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. any of our websites nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

any of our websites may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media
any of our websites and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo). 
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by any of our websites and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore any of our websites and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

My cart
Basket is empty