EU Delivery Information
Please read below to see how this affects our customers in the EU and the UK alike.
We are working with our delivery partners such as Royal Mail, DPD and Parcelforce to ensure all of our international deliveries have as little impact on delays as possible but there could be a few teething problems initially in part due to all the "new" custom checks, but we anticipate after a few weeks everyone in the "brexited" supply chain will be the swing of things and deliveries will get back to normal.
Our mainland UK customers wont see any change and our stocks and despatch times are holding steady for these.
If you are a VAT registered business customer in NI who needs to claim back then we will need your vat number and XI EORI number, this number is used by customs to identify you and will enable easier transition. Our delivery to you will contain our XI EORI Number. This is for businesses only, end user normal customers will not need to do this
Republic of Ireland
If you are a VAT registered business customer in Ireland then we will also need your EU vat number and your EORI number, agan this is to ensure all the relevant information allows the goods to be transported through the borders with as little delay as possible and to avoid possible return to sender.
After the UK left the EU on the 1st January 2021, all of our quotations or deliveries to countries outside the UK will be quoted for delivery cost purposes of "Delivery Duty UNPAID". This means you as the customer MAY be required to pay any local taxes or surcharges charged by your own country/customs/shipping agent or courier upon receipt or after receipt of the goods.
Deliveries to the EU
If you are a VAT registered business customer in the EU then we will also need your EU vat number and your EORI number, agan this is to ensure all the relevant information allows the goods to be transported through the borders with as little delay as possible and to avoid possible return to sender.
Most EU countries will not be charged VAT from us at the time you place your order, but taxes for your local laws and directives may be payable upon reciept or delivery according to your own countries rules. When selecting that you accept our terms at our checkout this acceptance includes that you accept these new directives as stated in our updated terms and conditions.
These charges may be levied by the courier delivering the goods but as we get a realistic picture of charges we will include these costings in our up front costs when placing your order, so there are no hidden costs.
Finally we would like to reassure our EU customers that we are working hard to oensure any orders are placed and despatched as smoothly as possible but some inevitable Covid related delays may occur in the short term.
***UPDATE as of 1st July 2021 all of our deliveries will be zero rated for VAT to the EU, and any relevent taxes charged by your own country will (may) apply upon delivery. We have no control over this process your own country will have its own tax rules